First time bouldering?
We’ve got you covered

Join one of our Introduction to Bouldering sessions or visit with an experienced friend of family member who can act as your supervisor. More info regarding novice and junior supervision can be found here.

Book your intro session

Beginner FAQs

How do I register and book for juniors?

Full details and guidance on register and booking for juniors can be found here. Visit our Under 18's page for further info regarding juniors at The Font. Alternatively, you can make bookings at our Reception desk and a member of our crew will be happy to help process this for you. If you have any issues booking for yourself and juniors, please get in touch at info@the-font.co.uk and we’ll be happy to assist.

Can I turn up at any time?

Yes, please do. If you are planning to come down on a weekday evening or a weekend we suggest checking out our online capacity counter before coming down, available on the website homepage, which will give you an idea of how busy the centre is at that time. During our busier times it is likely there will be a 1-out-1-in door policy in operation so there may be a wait.

What’s the cancellation policy for coached sessions?

If you aren’t going to make your coaching session we ask you to please cancel your booking as soon as possible to allow someone else the opportunity to join the session.  

If you cancel before 72 hour point: You can choose to reschedule to another date/time or you can get a refund of the price paid for the session.

If you cancel after the 72 hour point: You will not be entitled to reschedule or receive a refund.

Can I cancel due to Covid-19?

If you have a positive Covid-19 test, show signs of having Covid-19 or are instructed to isolate, after the 72 hour cancellation window has passed, please let us know via info@the-font.co.uk and we will enable you to reschedule your session for a later date.

How do I cancel my session?

This can be done when signed into The Font App or the Online Store and Scheduler. Navigate to your Profile page, then on to the Schedule tab. You’ll be able to cancel using the button provided. If you are cancelling after the 72-hour cancellation window it will notify you of this and allow you to ‘Late Cancel’ the session. If you are cancelling for a Junior session please get in touch at info@the-font.co.uk and we will process this for you.

What to expect when coming for a coaching session?
  • Please arrive in good time for your session as you will need to check-in at reception and collect hire shoes if required.
  • Please ensure you have completed the Liability Waiver online before arriving, this will save you lots of time when checking in.
  • Follow the queuing instruction provided, through signage and crew instruction, upon arrival.
  • Our shower facilities will be available however we encourage all users to change and shower at home after their session wherever possible.
  • Once checked-in at reception you will be able to proceed into the centre, wearing a mask unless exempt, to store your belongings.
  • Don’t forget to check-in with the Government Track and Trace system using the available points in the centre.
  • Please ensure you follow the Covid-19 Safe Climbing guidelines outlined when in the centre. Please ensure you wear a mask when not exercising and as often as possible when moving about the centre, unless you are exempt. Think Hands, Face, Space!
  • At the time of your coaching session your coaching will meet you in the café area and will make sure you are ready to go.
  • If you have any issues or concerns while in the centre please speak with a member of The Font crew, they will be happy to assist where possible.
How does my session last?

If you are climbing casually then you are welcome to stay for as long as you would like, providing we are still open. If you are attending a coached session then your session will end at the allotted time

your questions answered

I have a pre-booked climbing session, what do I do now?

If you have already booked and paid for a 2-hour climbing session you are free to come along at the time specified and you will have priority access to the centre. At busier times (weekday evenings and weekends) please make it known to a member of the team you have a booking and they will get you sorted. Alternatively, you can come along at any other time and your session can be used for entry then, it’s totally up to you. Any questions please don’t hesitate to get in touch at info@the-font.co.uk

How do I book for juniors?

Over 13 years of age: They can have their own online account (using their own email address, not their parent/guardians) which will enable you to book a session for them using the approach outlined above. Just make sure you are signed in with their details and you have already included them in your Liability Waiver details.

Under 13 years of age: As outlined in our Under 18s Guidance, those aged under 13 years are not permitted to have online accounts. As a parent/guardian of a junior you will have to follow the registration steps outlined here to add their details to your account before you can book for them via the The Font Climbing - Online Store & Scheduler.

Once you have done this you can use the Online Store & Scheduler to book yourself and/or them a coaching session. Please find step by step guidance below:

  • While signed in with your account navigate to the Climbing Sessions tab
  • Select the session you wish to book (ensure it is the same as you have booked for yourself)
  • A screen will appear with a button that says ‘Make a single reservation – Your Childs Name’
  • Follow the process through to payment

Alternatively, you can make bookings at our Reception desk and a member of our crew will be happy to help process this for you. If you have any issues booking for yourself and juniors, please get in touch at info@the-font.co.uk and we’ll be happy to assist.

Can I turn up at any time?

Yes, please do. If you are planning to come down on a weekday evening or a weekend we suggest checking out our online capacity counter before coming down, available on the website homepage, which will give you an idea of how busy the centre is at that time. During our busier times it is likely there will be a 1-out-1-in door policy in operation so there may be a wait.

What’s the cancellation policy for coached sessions?

If you aren’t going to make your coaching session we ask you to please cancel your booking as soon as possible to allow someone else the opportunity to join the session.  

If you cancel before 72 hour point: You can choose to reschedule to another date/time or you can get a refund of the price paid for the session.

If you cancel after the 72 hour point: You will not be entitled to reschedule or receive a refund.

Can I cancel due to Covid-19?

If you have a positive Covid-19 test, show signs of having Covid-19 or are instructed to isolate, after the 72 hour cancellation window has passed, please let us know via info@the-font.co.uk and we will enable you to reschedule your session for a later date.

How do I cancel my session?

This can be done when signed into The Font App or the Online Store and Scheduler. Navigate to your Profile page, then on to the Schedule tab. You’ll be able to cancel using the button provided. If you are cancelling after the 72-hour cancellation window it will notify you of this and allow you to ‘Late Cancel’ the session. If you are cancelling for a Junior session please get in touch at info@the-font.co.uk and we will process this for you.

What to expect when coming for a coaching session?
  • Please arrive in good time for your session as you will need to check-in at reception and collect hire shoes if required.
  • Please ensure you have completed the Liability Waiver online before arriving, this will save you lots of time when checking in.
  • Follow the queuing instruction provided, through signage and crew instruction, upon arrival.
  • Our shower facilities will be available however we encourage all users to change and shower at home after their session wherever possible.
  • Once checked-in at reception you will be able to proceed into the centre, wearing a mask unless exempt, to store your belongings.
  • Don’t forget to check-in with the Government Track and Trace system using the available points in the centre.
  • Please ensure you follow the Covid-19 Safe Climbing guidelines outlined when in the centre. Please ensure you wear a mask when not exercising and as often as possible when moving about the centre, unless you are exempt. Think Hands, Face, Space!
  • At the time of your coaching session your coaching will meet you in the café area and will make sure you are ready to go.
  • If you have any issues or concerns while in the centre please speak with a member of The Font crew, they will be happy to assist where possible.

Supervising Adult Novices at the FOnt

  • Novice boulderers must attend under the supervision of a competent adult boulderer on their first occasion.
  • Competent adult boulderers may supervise up to 2 adult novices. For groups of 3 adult novices or more, you will either need more supervisors, or a coach.
  • Only competent boulderers should supervise novice climbers within The Font facilities. If you are not a competent climber we recommend booking one of our coached sessions to either up skill yourself or join one of our coached sessions along with the novice(s) you are intending on supervising.
  • By agreeing to supervise novice(s) you are taking on the responsibility of their safety while using The Font facilities. Our team are there to assist you with specific queries, but you will be responsible for them while in the centre.
  • When supervising, you should be visually supervising your climber(s), attentive to them, but ensure you are outside of all climber's fall zones.
  • Assist your novice(s) in making decisions about when and where it is safe to climb. Climbers cannot control where they fall so you must ensure that you and your novice(s) are not in a dangerous position. For this reason, we  recommend that you stay off of or near the edge of the matting when you are not climbing.
  • Ensure the novice(s) you are supervising are aware and understand the Rules and safe practices of the centre to help them in climbing safely. We recommend that you and your novice(s) take the time to read and remind yourselves of the safety signage around the centre.
  • You are also required to monitor the novice(s) you are supervising within the gym and ensure they are following safe usage guidelines present when operating equipment.

Supervising Junior novices at the FOnt

  • Only competent climbers should supervise juniors within The Font facilities. If you are not a competent climber we recommend booking one of our coached sessions to either up skill yourself or onboard your junior(s). 
  • When supervising, you should be visually supervising your climber(s), attentive to them, but ensure you are outside of all climber's fall zones.
  • Juniors who are not climbing but are within the centre must still be considered within our supervision ratios. Please check the Under 18s Access Policy for further ratio detail.
  • Assist your junior(s) in making decisions about when and where it is safe to climb. Climbers cannot control where they fall so you must ensure that you and your junior(s) are not in a dangerous position. For this reason, we recommend that you stay off of or near the edge of the matting when you are not climbing.
  • Ensure that junior(s) you are supervising are aware and understand the Rules and Good Practices of the centre to help them in climbing safely.
  • Our gym space has different access policies to our climbing space for juniors. Please ensure you are correctly following these access policies. If you are at all unsure then please feel free to ask a member of staff who will be happy to help.