TERMS AND CONDITIONS

Membership

Entitles the membership holder to unlimited access to The Font facilities for the period of 1 month from the date of first entry. Must be used only by the named membership holder.

CANCELLATION POLICY: Refunds will be available to members in the case of your pregnancy or onset of a long-term life altering medical condition. Please get in touch with our team at info@the-font.co.uk to discuss cancelling a membership.

FREEZING MEMBERSHIP: If you encounter a short-term medical condition that limits your use of the centre during your membership term, e.g. a broken leg, we will enable you to freeze your membership until you are able to reinstate it again.

10 pass bundle

Entitles the purchaser to 10 entry passes to be used anytime over the period of 1 year, from first visit. Must be used only by the purchasing customer – no transferring of passes to other customers will be permitted.

Refunds will be available in the case of the onset of a long-term life altering medical condition. Please get in touch with our team at info@the-font.co.uk to discuss.

PREGNANCY: We will extend the expiry date to ensure you are able to use your passes as and when you are able to. Please get in touch with our team at info@the-font.co.uk to discuss.

ONE-OFF CLIMB

Entitles the purchaser to a single day pass with no time limit.

CANCELLATIONS

To cancel a session, log into The Font App or your account. Navigate to your Profile page, then on to the Schedule tab. You’ll be able to cancel using the button provided. If you are cancelling after the 48-hour cancellation window it will notify you of this and allow you to ‘Late Cancel’ the session. If you are cancelling for a Junior session please get in touch at info@the-font.co.uk and we will process this for you.