Terms and Conditions

Membership

Current Restrictions: Members will be allowed to book a maximum of 2 session per day while we operate under Covid-19 restrictions. This is to support fair access to the walls to all customers and discourage members from booking multiple slots without attending. Members may still arrive un-booked for a time slot, and if there is capacity they will be admitted.

Cancellation Policy: Refunds will be available to members in the case of your pregnancy or onset of a long-term life altering medical condition. Please get in touch with our team at [email protected] to discuss cancelling a membership.

Freezing Membership: If you encounter a short-term medical condition that limits your use of the centre during your membership term, e.g. a broken leg, we will enable you to freeze your membership until you are able to reinstate it again.

10 Pass Bundle

Pregnancy: We will extend the expiry date to ensure you are able to use your passes as and when you are able to. Please get in touch with our team at [email protected] to discuss.

One-off Climb

Cancellations

See our ‘Cancelling a Booked Climbing Session’ policy for details.