The Font | Terms and Conditions

The Font / Parthian Climbing

Membership Terms and Conditions – 2027

When do these come into effect?

For newly purchased membership products

Terms and Conditions are effective immediately for all memberships purchased on or after 27 October 2026.

For existing monthly rolling membership customers

These terms come into effect at renewal for all Rolling Monthly Memberships on or after 27 November 2026.
Rolling Memberships for Wandsworth, Reading and Southampton will increase to the revised price of Base Membership + Ropes Bolt-On.
Revised terms and conditions and price changes for existing members will be communicated individually to the email address associated with their billing information.
Equipment Hire will become a chargeable Bolt-On membership product on or after 27 November 2026.
Rolling Memberships for Hounslow and Borough will migrate to the new Base Membership price.
You have the right to cancel your membership before the new pricing and membership structure takes effect.

For fixed-term and prepaid memberships

These terms and conditions come into effect once your existing product expires.
The Font will honour your existing membership perks for the duration of your fixed/prepaid term. This includes Roped Climbing Access and Equipment.

Membership provider

The Font Climbing Ltd and/or the relevant contracting entity operating the centre at which the membership is purchased, including Parthian Climbing Ltd.
These Terms and Conditions set out the rules governing membership products, facility access, payments, membership benefits, freezes and cancellation.
By purchasing or continuing to use a membership, you agree to the Terms and Conditions applicable to your membership, subject to any applicable statutory rights.
Access to Parthian and The Font facilities varies depending on the membership you hold.

1. One-Time Registration Fee – £3.50

All new customers are required to pay a one-time £3.50 registration fee at reception on your first visit.

This fee covers your registration with Parthian and The Font and is only charged once. You will not be charged the registration fee again when visiting any of our centres.

2. Membership Structure

2.1 Base Membership

All Base Membership products include access to the following facilities at the home centre specified in the membership agreement:

Bouldering facilities.
Gym and fitness facilities included within the Base Membership.
General centre facilities, including changing rooms and social areas.
Café, retail and other service products may be available at additional cost.
Base Membership does not automatically include access to roped climbing, auto belays, equipment hire, multi-site or other facilities and services identified as optional Bolt-On products in the new membership structure.

2.2 Membership Bolt-On Products

Additional facilities and services may be purchased separately, subject to availability and the applicable product terms.

Available Membership Bolt-Ons may include:

Bolt-Ons require an active Base Membership.
You can only purchase a Bolt-On product for the location of your Base Membership.
Bolt-On products have a minimum one-month commitment, paid monthly in advance.
Bolt-On products can only be cancelled from the next billing date after the minimum term.
No pro-rata refunds and no independent freezes.
Ropes Bolt-On: Access to the designated roped climbing and auto belay facilities.
If a Ropes Bolt-On is purchased with a Multi-Site Bolt-On, a single Ropes Bolt-On will allow access to rope climbing at all eligible facilities.
Equipment Bolt-On: Access to eligible climbing equipment.
Multi-Site Bolt-On: Access to participating Font / Parthian centres beyond the home centre.
Junior Bolt-On: Access for junior climbers as an addition to an adult membership.
The facilities, restrictions, prices and duration of each Bolt-On will be stated when the product is purchased.
The availability of any Membership Bolt-On may vary by centre.
Bolt-On products cannot be frozen independently of the Base Membership.

2.3 One-Off Access

Members who do not hold the relevant Ropes Bolt-On may purchase a Ropes Day Entry Top-Up to access those facilities for a day.

2.4 Equipment Hire

Equipment hire is available to all customers, charged at the stated rates.
Equipment hire is subject to the applicable prices, centre rules and safety requirements.
An Equipment Bolt-On covers only the equipment specified in the relevant product description. It does not transfer ownership of equipment to the member.
All equipment must be returned at the end of the climbing session.

2.5 Permitted Access

Members may only access facilities and services covered by their valid Base Membership, Membership Bolt-Ons or separately purchased Pay As You Go passes.
Memberships and Membership Bolt-On products are personal to the named member and may not be transferred, shared or used by another person.

3. Membership Payments and Contracts

3.1 Rolling Memberships

Rolling memberships are paid monthly and continue until cancelled in accordance with these Terms and Conditions.
Payments are collected on the purchase date and subsequently on the corresponding monthly renewal date, subject to the payment arrangements confirmed at purchase.
Members are responsible for maintaining valid payment details and ensuring that payments can be collected.

3.2 Fixed-Term Memberships

Fixed-term memberships purchased before January 2027 will automatically expire at the end of the agreed fixed term. The expiry date is calculated as the purchase date plus the duration of the agreed fixed term.
Membership perks sold as part of fixed-term memberships purchased before January 2027 will be honoured for the duration of the fixed term. This includes Ropes Access and Equipment Hire.
Fixed-term memberships are subject to the duration and payment terms confirmed at purchase.
The price of a fixed-term membership is fixed for the agreed contractual period, subject to the terms confirmed at purchase and applicable law.
By committing to a fixed-term membership, you are agreeing to pay the monthly fee for the full term in exchange for a further discounted rate.
If you have a fixed-term membership, you cannot cancel it midway through your contract and receive a refund for the remaining time, except if you cancel within the first 14 days of purchase.
Fixed-term products purchased after 1 January 2027 will automatically recur. On completion of the fixed term, the product becomes rolling at the price of the agreed fix. Rolling membership terms and conditions then apply.
You can apply a cancellation for the end of your fixed term at any point before the membership term ends.

The Font Climbing reserves the right to cancel your membership at any time for any of the following reasons:

The member’s failure to make payments when due.
The member’s violation of The Font Climbing’s rules and conditions.
The member’s conduct that is disruptive, unsafe or inappropriate.

The Font Climbing will provide 14 days’ written notice of termination, except in cases of serious misconduct, in which case termination may be immediate.

Early termination may be permitted in the following circumstances, subject to the member providing satisfactory supporting documentation:

Permanent relocation: If the member permanently relocates more than 20 miles from any of The Font Climbing facilities.
Medical reasons: If a medical condition prevents the member from using the gym’s facilities.

Examples of acceptable evidence include tenancy/completion or employer-relocation evidence for relocation, and a clinician letter confirming that the member cannot use the facilities for medical reasons.

3.3 Prepaid Memberships

Prepaid memberships are paid in advance for the agreed period.
The price of a prepaid membership is fixed for the purchased period, up to a maximum of 12 months from the purchase date.
Prepaid memberships expire at the end of the purchased period.
Membership perks sold as part of fixed-term memberships purchased before January 2027 will be honoured for the duration of the fixed term. This includes Ropes Access and Equipment Hire.

3.4 Payment Problems

If a payment fails, we may contact the member to arrange payment and resolve the issue.
Where payment remains outstanding, access may be suspended or the membership may be cancelled in accordance with the membership agreement and applicable law.
We will not impose charges or take enforcement action beyond what is contractually and legally permitted.

4. Membership Price Changes

4.1 Rolling Memberships

The Font will give at least 30 days’ notice of a membership price increase, communicated by email to the address associated with the membership account, subject to applicable law and the existing contractual terms.
The notice will explain the new price and the date on which it will take effect.

4.2 Fixed-Term Memberships

The membership price will remain fixed for the agreed fixed-term period.
Any price change after that period will be communicated with at least one month’s notice, where permitted by the applicable contract and law.

4.3 Prepaid Memberships

The price of a prepaid membership will remain fixed for the purchased period.
A new price may apply when a subsequent membership is purchased.

4.4 Changes to Membership Products

Changes to membership products, access rights, benefits or these Terms and Conditions will be communicated in accordance with the applicable agreement and law.
Where a change requires the member’s agreement, that agreement will be obtained before the change is applied.

5. Membership Freezes

5.1 Freeze Allowance

Eligible prepaid memberships may be frozen for up to two periods per membership year, subject to the applicable product terms.
Each freeze must be for at least 30 days. The total freeze period must not exceed 60 days in a membership year.

5.2 Requesting a Freeze

Freeze requests must be submitted through the member’s online account, where the functionality is available, or through the centre team if an alternative process is provided.
Requests are subject to the eligibility conditions applicable to the membership product.

5.3 Effect of a Freeze

During an approved freeze, membership access and any associated benefits will be suspended for the agreed period.
The treatment of payments, renewal dates and the membership end date will depend on the membership product and the freeze arrangements confirmed when the freeze is approved.
Where a membership freeze begins partway through a paid membership period, the next payment will be adjusted on a pro-rata basis to reflect the remaining membership period.
When the membership is unfrozen, the next payment will be calculated to reflect the applicable membership charges for the remaining or subsequent billing period, as appropriate.

5.4 Fixed-Term Memberships

Monthly paid fixed-term memberships may be eligible for a freeze, subject to the minimum period, annual maximum and applicable product terms.
A freeze does not automatically cancel the remaining contractual payment obligations or extend a membership unless the applicable agreement expressly provides for this.
If you are unable to climb due to a medical reason, you can apply for a membership freeze for as long as is required to allow you to return to sport. Please contact us as soon as possible if this applies to you.

6. Cancelling Your Membership

6.1 Cancellation Policy

Memberships are non-refundable except in certain circumstances.
Refunds will be available to members in the case of pregnancy or the onset of a long-term, life-altering medical condition.
Please get in touch with the team at your local centre to discuss cancelling a membership.

6.2 Rolling Memberships

Members may request cancellation at any time. No further payments will be taken. Cancellation will take effect from the renewal date of the membership.

6.3 Fixed-Term Memberships

Fixed-term memberships remain subject to their agreed contractual duration.
Cancellation before the end of the fixed term will be handled in accordance with the membership agreement and any applicable statutory cancellation rights.

6.4 Prepaid Memberships

Prepaid memberships end when the purchased period expires.
Refunds for unused prepaid membership time will only be provided where required by law or where the applicable membership terms provide for a refund.

6.5 Cancellation Requests

Cancellation requests may be submitted through the member’s online account or through the centre team using the published cancellation process.
We will confirm the effective cancellation date and any final payment due.

6.6 Changes to Existing Membership Terms

Where we notify existing members of a proposed change to their membership terms, any right to cancel without penalty will be explained in the relevant notice.
Any cancellation right offered specifically in connection with a change will apply in accordance with the terms of that notice, without affecting any other statutory rights.

7. Facility Access and Compliance

7.1 Access Restrictions

Members must only use the facilities included in their membership or covered by a valid additional Bolt-On membership product or day pass.
Access to roped climbing and auto belay facilities requires a valid Ropes Bolt-On, Ropes Day Pass or other applicable access entitlement.
Staff may check a member’s access entitlement when using these facilities.
Facility access will be monitored across all sites, and systems will be put in place to monitor access entitlement.

7.2 Misuse of Membership Access

Unauthorised access: We reserve the right to charge the applicable day-pass rate where a member uses facilities without the required entitlement.

Where a member accesses a facility without the required entitlement, we may:

Explain the access restriction and issue a warning.
Record the incident on the member’s account.
Take further action, including suspension or cancellation of the membership, where misuse continues or the circumstances justify such action.

Any suspension or cancellation will be handled fairly and in accordance with the membership agreement and applicable law.

7.3 Safety and Centre Rules

Members must comply with centre rules, safety instructions, equipment requirements and any reasonable directions issued by staff.
Access to climbing facilities may be subject to membership type, age restrictions, competence requirements, induction, supervision or other safety conditions.
A membership does not remove the obligation to comply with these requirements.

8. Opening Hours and Facility Availability

We operate peak and off-peak times across all centres. These vary from centre to centre, and The Font reserves the right to amend these times as we see operationally fit.
Fair notice will be given of any change in peak and off-peak time zoning.
Off-peak pricing applies to all check-in transactions that occur during that designated period. Customers can continue to climb into peak periods if they have checked in during off-peak times.
We reserve the right to amend centre opening hours and facility availability where reasonably required for operational, maintenance, safety or other legitimate business reasons, subject to applicable law and the membership agreement.
We will endeavour to give at least one month’s notice of planned seasonal changes to opening hours.
Occasional operational changes, emergency closures or temporary restrictions may need to be implemented at shorter notice.
Where a closure or restriction materially affects a member’s contractual entitlement, we will address the matter in accordance with the applicable agreement and law.
Peak and off-peak rules also apply to bank holidays and other specified public holidays.

9. Membership Benefits

Eligible Base Memberships may include the following benefits, subject to the relevant product conditions:

Café: 10% discount on eligible hot drinks and baked goods purchased in participating centre cafés.
Retail: 10% discount on eligible retail goods purchased at participating centres.
Events: Priority access and discounted prices for selected Font / Parthian events.
Guest Passes: Two guest passes per month for eligible new customers, subject to the applicable eligibility rules. Guest passes do not include equipment hire or the registration fee unless specified as part of a designated promotion.
Multi-Site Discount: The current applicable discounted entry rate published from time to time, subject to participating sites and product conditions. If you do not have a Multi-Site Bolt-On, you can get access to other Font and Parthian sites at this published discounted rate.
Discounts cannot be exchanged for cash and may not be combined with other offers unless expressly stated.
Discounts apply only to eligible products and services. Specific exclusions and restrictions will be communicated where applicable.
The Font reserves the right to make changes to member benefits and will give reasonable notice.
Where a material change is detrimental to an agreed term, an option of cancellation will be given.
Benefits and access conditions: Guest passes, retail/café discounts, event benefits, peak/off-peak access and eligible locations are subject to product-specific conditions, availability and stated exclusions.

10. Additional Products and Services

Additional Bolt-On products may be introduced as the membership offering develops.
Each additional product will have its own description, price and applicable conditions.
Purchasing a Bolt-On does not automatically change the duration or contractual status of the underlying membership unless expressly stated at purchase.

11. Entry Bundle Products

11.1 10 Pack Bundle

Entitles the purchaser to 10 entry passes to be used anytime over the period of one year, from first visit.
Must be used only by the purchasing customer. No transferring of passes to other customers will be permitted.
Refunds will be available in the case of the onset of a long-term, life-altering medical condition. Please get in touch with the team at your local centre to discuss.
Pregnancy: We will extend the expiry date to ensure you are able to use your passes as and when you are able to. Please get in touch with the team at your local centre to discuss.

11.2 Single Day Entry

Entitles the purchaser to access the facility for a single day with no time limit.

12. Changes to These Terms and Conditions

We may need to update these Terms and Conditions from time to time.
Where a proposed change affects an existing member’s contractual rights or obligations, we will provide notice and obtain consent where required by the applicable agreement or law.
Any notice will explain the relevant changes and when they are intended to take effect.
Nothing in these Terms and Conditions excludes or limits any rights that cannot lawfully be excluded or limited.

13. Contact and Complaints

Members should contact their home centre team with questions about membership products, payments, access rights, freezes or cancellation.
We will aim to resolve membership queries and complaints promptly and fairly.

14. Statutory Rights

These Terms and Conditions do not affect any statutory rights available to members under applicable consumer protection legislation.
Where any provision is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

15. Centre Contact Details

The Font Wandsworth:
wandsworth@the-font.co.uk

The Font Borough:
borough@the-font.co.uk

The Font Hounslow:
hounslow@the-font.co.uk

Parthian Climbing Reading:
reading@parthianclimbing.com

Parthian Climbing Southampton:
southampton@parthianclimbing.com

The Font Climbing Ltd – Registered Address

The Font Climbing Ltd
14 High Street
Saffron Walden
Essex
CB10 1AY

Company registration number: 12365348

The full version above is ready to copy into your WordPress editor, with section 11.1 corrected to “10 Pack Bundle” providing 10 entries.

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