The Font Privacy Policy

At The Font we respect your privacy and are committed to maintaining your trust. This privacy policy (“Privacy Policy”) applies to visitors of our sites and users of our services.

This Privacy Policy describes our practices and your rights in connection with information that we collect, use, or disclose through:

Collectively the “The Font Services”.

When you access or use The Font Services, you agree to the terms and conditions of this Privacy Policy and that the information contained in this Privacy Policy serves as notice at or before the point of collection for all information collected as described below.

1. Defined Terms

The following terms will have the meanings indicated below.

“End User” means any individual who interacts with The Font Services including users of our mobile applications such as The Font App, and individuals who book appointments, purchase services and otherwise interact with our Subscribers through The Font Services.

“Other Information” is any information that does not reveal your specific identity or does not relate to an individual, such as usage data not linked to any unique identifiers.

“Personal Information” means data that relates to or about an identified or identifiable natural person or, where applicable, household as defined under relevant law. This may include information such as name, postal address, telephone number, email address, or unique online identifiers.

“Subscriber” is any business or entity that subscribes to (or otherwise accesses or uses) our Software Service including any staff, employees, consultants, advisors, or independent contractors accessing The Font Services on the Subscriber’s behalf.

Sometimes, we use the term “information” in this Privacy Policy, which may refer to either Personal Information or Other Information.

2. Categories of Personal Information

While the Personal Information we collect varies depending upon the nature of The Font Services provided or used and our interactions with individuals, Personal Information we may collect or obtain includes:

3. How We Collect Information

You do not have to provide us with certain Personal Information, however, if you do not provide or enable us to collect the necessary information, we may not be able to provide The Font Service. If you disclose any Personal Information relating to other people to us or to our service providers in connection with The Font Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

4. How Personal Information May Be Used

We may use your Personal Information for legitimate business purposes including:
To the extent that we process your Personal Information based on your consent, you may withdraw your consent at any time.

5. What and How Personal Information May Be Disclosed

Certain privacy laws require that we disclose certain information about the categories of Personal Information (as defined by applicable law) that we have disclosed for a business purpose as well as the categories that we have “sold” as defined under applicable law.
Disclosed for a business purpose.
In general, we may disclose the following categories of Personal Information (as described above in more detail) to our Partners and Service Providers to provide The Font services:
We do not sell your data.
We may disclose your Personal Information:
Please note that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use it for all the purposes for which we use and disclose Personal Information. In some instances, we may combine Other Information with Personal Information. If we combine any Other Information with Personal Information, we will treat the combined information as Personal Information.

6. Privacy Rights regarding your Personal Information

This section provides information for privacy rights such as the European Economic Area, the United Kingdom, and the General Data Protection Regulation (“GDPR”).
Explanation of Individual Rights
Right to a Copy/Access or Portability:
You may have the right to request, free of charge, a copy of the specific pieces of Personal Information that we have collected about you in a readily useable format that allows you to transmit this information to another entity without hindrance.
Right to Know:
You may have the right to request, free of charge, that we provide certain information about how we have handled your Personal Information including the categories of Personal Information collected; categories of sources of Personal Information; business and/or commercial purposes for collecting your Personal Information; categories of third parties/with whom we have shared your Personal Information; and whether we sell any categories of Personal Information to third parties (however, we do not sell your Personal Information).
Right to Deletion:
You may have the right to request deletion of your Personal Information that we have collected, subject to certain exemptions. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion). We may also retain residual information, such as records to document that your request has been fulfilled.
Right to Non-Discrimination:
You may have the right not to receive discriminatory treatment on the basis of exercising your privacy rights under applicable law.
Right to Correct/Rectify:
You may have the right to rectify any incorrect Personal Information we may hold about you.
Right to Object/Restrict:
You may have the right to object to a specific use of your Personal Information as it is laid out in this Privacy Policy subject to our legitimate business interests.
Submitting a Request
Where applicable law allows for such a right, if you would like to request to access, correct, object to the use, restrict or delete Personal Information that you have previously provided to us, or if you would like to request to receive an electronic copy of your Personal Information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may submit a request through The Font Services themselves or contact us at info@the-font.co.uk with the subject line "Data Subject Request". We will respond to your request consistent with applicable law.

If you are an End User you may, depending on The Font Service utilized, be able to access, correct or request deletion of Personal Information that you have previously provided to us through your online customer account. These Data Subject Requests and other rights including objection, restriction and portability (to the extent this right to data portability is provided to you by applicable law), can also be made directly to the relevant Subscriber.

For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. Where applicable law allows for an authorized agent to submit such a request, please contact us at info@the-font.co.uk with the subject line "Data Subject Request – Agent Request" and someone will be in touch with the agent and the End User to verify the request. We will try to comply with your request as soon as reasonably practicable. Moreover, where you are an End User, The Font may need to forward your request and refer you to your Subscriber who may be better placed to address your request.

If you are under 18 years of age and a user of The Font Services, you may also be entitled to ask us to remove content or information that you have posted to The Font Service by submitting a request to info@the-font.co.uk. Please note that your request does not ensure complete or comprehensive removal of the content or information if doing so infringes on the rights of another user.

If you are an End User of one of our Subscribers and would no longer like to be contacted by one of our Subscribers, or would like request the exercise of a right as set out above in relation to Personal Information held by a Subscriber, please contact the Subscriber directly.

7. Your choices regarding our use and disclosure of information

Except for health and fitness tracker data that is obtained via third parties, information we collect may be used by The Font for marketing purposes such as one-off promotional emailing, mobile text messages, direct mail, and sales contacts. We give you many choices regarding our use and disclosure of your Personal Information for marketing purposes. You may:
We will try to comply with your request(s) as soon as reasonably practicable. Please also note that if you do opt-out of receiving marketing-related emails from us, we may still send you messages for administrative, transactional or other purposes directly relating to your use of The Font Services, and you cannot opt-out from receiving those messages.

Our mobile applications may also send push notifications to your mobile device, provided you consented to this. If you have previously consented to receiving push notifications and no longer wish to receive them, you can also turn push notifications off at the device level. The applications may also request access to your device’s calendar application, storage, Bluetooth, camera, and microphone. If you have previously allowed access to your device’s calendar and no longer wish to allow access, you may edit the application settings at the device level.

8. Tracking and Advertising

We, our service providers and partners may collect Other Information and certain Personal Information in a variety of ways. We and/or our service providers may employ various tracking technologies, such as cookies, web beacons and analytics software, that help us better manage content on The Font Services by informing us what content is effective. For more information on our use of cookies and similar technologies including instructions on how to opt-out, please refer to our Cookies Policy.

9. Social Media Features and Widgets

The Font Services includes social media features such as the Facebook Like button, and widgets, such as the Share This button or interactive mini-programs that run on our websites. These features may collect your IP address, which page you are visiting on our websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our websites. Your interactions with these features are shared with such third parties and governed by the privacy policy of the company providing it.

10. Public Forum

Our websites offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you disclose Personal Information through The Font public message boards, blogs, or forums, as offered through The Font Services, this information may be viewed, collected and used by others. To request removal of your Personal Information from our blog or community forum, contact us at info@the-font.co.uk. In some cases, we may not be able to remove your Personal Information or some content (if, for example, it is reposted by another user), in which case we will let you know if we are unable to do so and why.

11. Sign-In Services

You can log in to some of The Font Services using sign-in services such as Facebook Connect, Google or an Open ID provider. These services will authenticate your identity and provide you the option to share certain Personal Information with us such as your name and email address to pre-populate our sign-up form. Some services like Facebook Connect give you the option to post information about your activities on our websites to your profile page to share with others within your network. In addition, when using some of our mobile applications we may allow you a chance to tell friends about our services by accessing the contacts in your Facebook or other social media account.

12. Testimonials, Ratings and Reviews

If you submit testimonials, ratings or reviews to The Font Services, any Personal Information you include may be displayed in The Font Services. If you want your testimonial removed, please contact us at info@the-font.co.uk.

We also partner with service providers to collect and display ratings and review content on our web sites.

13. Payment Processors

We currently use payment processors as a Third Party Offering for internet-based payment services. If you wish to make a payment through The Font Services, your Personal Information may be collected by such third parties directly and not by us, and will be subject to the third party’s privacy policy. We have no control over, and are not responsible for, third parties’ collection, use and disclosure of your Personal Information.

Where a third-party payment processor is utilized as a sub-processor, we have implemented appropriate onward transfer safeguards over your Personal Information. See Section 21 for a list of sub-processors and their applicable privacy policies.

14. Links To Other Websites

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties including our Subscribers and any third party operating any Third Party Offering, site or other products and services used in connection with The Font Services. The inclusion of a link does not imply endorsement of the linked site or service by us or by our affiliates.

Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer including any Personal Information you disclose to other organizations through or in connection with The Font Services including our social media pages.

15. Data Retention

We will retain your Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:

17. Use of Service By Minors

The Font Services are not directed or targeted at children under the age of sixteen (16), and we request that they do not provide Personal Information through The Font Services.

18. Sensitive Information

We ask that you not send us, and you not disclose, any sensitive Personal Information (e.g. information related to racial or ethnic origin, political opinions, religion or other beliefs, genetic characteristics, trade union membership or criminal background) on or through The Font Services or otherwise to us, except where explicitly requested or consented to.

19. Changes to This Privacy Policy

The Font may make changes to this Privacy Policy from time to time. Any changes we make will become effective when we post a modified version of the Privacy Policy to the-font.co.uk/privacy-policy. If we make any material changes to the Privacy Policy, we may also notify you by posting notice on our websites or within the applicable The Font Services, or by sending you an email. If you continue using The Font Services after any notice of any such changes, it means you have accepted them. If you do not agree to any changes, you must stop using The Font Services, as applicable. It is your obligation to ensure that you read, understand and agree to the latest version of The Privacy Policy.

20. Contact Us

If you have any questions regarding this Privacy Policy you can contact us via email at info@thefont.co.uk or via postal mail at: 30 Lydden Rd, London SW18 4LR

21. Sub-Processors

The following is a list of current third-party vendors that may either directly or indirectly collect information from you in their capacity as a Sub-Processor. Please review the relevant privacy policies (links current as of the date of publication of this Privacy Policy) for further information on how each third-party handles your Personal Information: